Testimonials

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A few words from our current and former clients...

I enlisted William’s help with some morale issues that my relatively small team (fewer than 10 people) was having. He spent a few hours leading several exercises for the whole group. We have continued to do group activities to enhance morale, and I believe that these have helped. That is not to say that there aren’t occasional bumps in the road, but I think the group works through them more easily and professionally now.

With the exception of one individual hired about 14 months ago, the same group has been together for anywhere from 4 to 14 years, so they pretty much know each other’s “buttons.” I should add that William was an Associate Director in my department when I arrived at Penn, so he is known to and liked by many staff members. I think that his history with us and his ability to make people comfortable may have contributed to my team’s good outcome. He is definitely a good guy! 

ABIGAIL L. SMITH, AB, MPH, PhD
Professor of Pathobiology (Microbiology)
University of Pennsylvania School of Veterinary Medicine 


William Singleton of ACTS has been supporting work at Invivotek for four years. During this time, William and his team have made pivotal contributions to our Animal Care Program.  William’s responsibilities have included: personnel training, staff evaluations and assessments, and IACUC support. William and his team are dedicated professionals and knowledgeable trainers. William is flexible and responsive to our timelines regarding training and assessment of staff. He is an invaluable member of our IACUC. William made valuable suggestions to our Program Description and SOPs allowing us to achieve and maintain AAALAC accreditation. ACTS efforts have greatly benefited Invivotek’s success over the past four years. 

Caroline Giordano
Facility Manager, Invivotek, LLC


Several years ago when I was at Penn still, William came in to do some team-building with our facility managers, but I don’t know if I can recall all of the specifics at the time and, frankly, many of that team has transitioned from Penn since then. 

The main exercise that I recall was having everyone list their job title on pieces of paper that we put on the walls and everyone else on the team had to list what their perception of that job was; after this list was compiled, the person that had the job then corrected and edited the listed feedback to define what their actual job duties included.  That was pretty powerful for the group to see how long the list of duties and expectations were for everyone in the room, and helped to remind us all that every single person on the team is a contributor and has critical tasks to complete for the team to function well together.

I’m sorry I can’t be of better assistance on this, given the passage of time and my lapses in memory since that exercise, but I do believe it would have been beneficial to continue to have William work with that group, had there been more opportunity and interest from the Director of ULAR at the time.

F. CLAIRE HANKENSON, DVM, MS
Director, Campus Animal Resources, 
MICHIGAN STATE University
University Attending VeterinariAN


Beginning in January of 2017, the University of Tennessee Health Science Center’s Laboratory Animal Care Unit (LACU) underwent a complete reorganization of its staffing and leadership, as well as a re-derivation of all standard operating procedures, policies and staff training practices.  In this latter respect, a centerpiece of the reorganization process was a new requirement that all husbandry staff achieve a minimum level of AALAS (American Association for Laboratory Animals Science) certification appropriate for their position. Training toward these industry standard certifications has now become a routine part of the continual proficiency training in LACU. In order to help jumpstart this process, UTHSC engaged Animal Care Training Services to ensure that all standard operating procedures needed for the performance of daily operations were in place, up-to-date and all staff were appropriately trained.  The reorganization also created a Training/Quality Assurance Coordinator position. In this respect, ACTS created a Train-the-Trainer Program for UTHSC, with the goal of ensuring the new Coordinator position had the skills necessary for the successful delivery of ongoing training.

ACTS also assisted UTHSC in its preparation for a recent AAALACi (Association for Assessment and Accreditation of Laboratory Animal Care International) re-accreditation process. ACTS provided our animal care and use program with feedback on our Program Description, prior to final submission.  As well, ACTs representatives performed a mock site visit of our program.

Without question, ACTS assistance in helping UTHSC achieve these enhancement rapidly were key to a three-year re-accreditation of the Program by AAALACi with no mandatory findings for correction.

Steven Youngentob, UT Health Sciences
Senior Associate Vice Chancellor
Department of Anatomy and Neurobiology; Neuroscience Institute


I have contracted with ACTS to provide specialized training for our research community here at Mass General Hospital. We extended the seminar series invitation to other biomedical organizations in the area and had a strong turnout from our own community as well as the greater Boston/Cambridge community. ACTS staff partnered to coordinate speakers and advertise the event through their extensive network. I do feel that the ACTS brand was a contributor the strong turnout and also the diversity of speakers that we were able to pull together.

While we did not utilize the more traditional technical training ACTS services, we were able to partner well and create an educational series needed for the biomedical community here in New England effectively and successfully. 

On a professional level, I have also worked with William Singleton on several national and international laboratory animal medicine and science initiatives including ACLAM, ICARE, PRIM&R, among others, and always found him to be a strong trainer, mentor and coach. I have utilized his techniques and advice successfully in my leadership and program development and feel that he has a lot to contribute in this area of our industry.

Donna Matthews Jarrell, DVM, DACLAM
Attending Veterinarian
Director, Center for Comparative Medicine
Massachusetts General Hospital